Terms & Conditions

  • Minimum Opening Order: Call Factory 1-800-944-4857
  • Standard lead-time: 8 Weeks
  • Terms: Net 30 Days with approved credit.

Unless otherwise agreed and confirmed in writing by Creative Metal & Wood orders are shipped F.O.B. Thomasville, North Carolina.

Creative may require a 50% deposit and from time to time may even require payment in full on special orders or custom items.

Since all items are finished to order no cancellations will be excepted once an order has been processed by Creative unless such cancellation is made within 3 days of receipt of any acknowledged order.

Creative goes to great lengths to properly pack and inspect each item before it is shipped and packed. Upon leaving factory-loading docks, title belongs to the carrier and the consignee.
You must inspect for damage upon receipt. Should any item be received in a damaged condition or concealed damage has occurred, a claim must be made with the carrier within 5 days from receipt of merchandise.

Creative would request that you contact us immediately in the unlikely event such occurrence does happen so that we too may help expedite a favorably resolution quickly and to your satisfaction.
Creative Metal & Wood must be contacted for any local repair or return authorizations.
Creative Metal & Wood stands behind it’s product and guaranties for up to one year from the date the item has been shipped with the exclusions of mishandling or misuse.

Creative Metal & Wood and our staff look forward to working with you and we encourage your calls to our toll free number: 1-800-944-4857, Monday-Friday from 8:00 AM – 5:00 PM EST.